What Data We Collect and Why
When you open an account with us, we collect the information you provide directly: your name, contact number, and the e-wallet identifier you use — whether that is DANA, OVO, or GoPay — to process deposits and withdrawals. We also collect device and session data automatically,
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such as your browser type, IP address, and the pages you visit, to detect unusual login activity and keep your account secure. This data is stored only as long as your account remains active or as required under applicable local law. We do not retain payment
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credentials beyond what is needed to confirm a transaction. If you close your account, we will remove your personal data from active systems within a reasonable period, subject to any legal retention obligations that apply in your region. Access to your stored data is restricted to
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authorised internal systems; no marketing partner or external advertiser receives your personal account details. Where local law and eligible regions permit, you may request a copy of the data we hold about you by contacting our support team directly.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.